In order to better understand the Voice of the Customer, thereare many methods to gather information such as surveys, unsolicitedfeedback and experiential shoppers. Other methods include: focusgroups, observation and leadership rounding.
True
False
The Institute of Medicine (IOM) published a reportcalled To Err is Human: Building a Safer HealthSystem . It estimated that at least 44,000 and perhaps as manyas 98,000 people, die in hospitals each year as a result of medicalerrors that could have been prevented.
True
False
What are the two major types of questions used in constructing asurvey?
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Forced-choice and closed ended |
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Computer-based and forced choice |
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Compound based and hierarchical |
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Open-ended and forced choice |
A benchmark is like a target. Having the goal of being above theaverage could be a benchmark indicator.
True
False
