Provide a brief summary of the situation and itsspecial considerations. Keeping in mind the steps/suggestions fordealing with an angry or anxious patient identified in this week’schapter, describe how you would manage this patient. Is thereanything that you would be sure to avoid doing?

Scenario

A 17-year-old boy has arrived for a follow-upappointment with the urologist in your practice. The boy is here toreceive the results of tests he has undergone to rule outtesticular cancer. The boy is clearly ridden with anxiety andunable to interact with anyone in the practice without burstinginto tears.

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