Gender, cultural, and generational differences add to thechallenges of interpersonal communication, especially when mixed ina stressful health care environment. Many times the conflictprogresses and may involve some level of bullying. You recentlygraduated from an RN-to-DNP program, you belong to the millennialgeneration (also called Generation Y), and you were just promotedto Director of Critical Care Services. It feels like you have beenin school forever, but you still managed to work 20-30 hours/weekas a charge nurse on a busy cardiovascular (CV) step-down unitthroughout school.
Related question #1
The Nurse Manager from your CV ICU, who is a female and belongsto the Baby Boomer generation, has informed you she is closing fourbeds for the night shift due to inadequate staffing levels. Whenyou object to her plan, she states, “You don’t know what you aretalking about; this is what is done when you don’t have enoughstaff.”
Describe the type of conflict this represents and thesource(s).
Related question #2
You present the staffing dilemma to your Chief Nursing Officer(CNO), who is a male and also belongs to the Baby Boomergeneration. The CNO responds by stating, “Your nurse manager’ssolution is not an option. I hired you for this job because of youreducation, clinical experience, and ability to bring new ideas tothe department. Closing beds is not an option; figure it out.”Apply the best resolution strategy to address:
a) The staffing issue with your nurse manager.
b) The request made by your CNO to “figure it out.”
