A central challenge in delivering health care services in thenew millennium is one of delivering value. Value is created whenadditional features of quality or customer service desired by acustomer can be provided at the same cost or price, or when a givenset of features of quality or customer service can be delivered ata lower cost or price relative to other products or services.
This week’s chapter explores the primary leadership approachesthat may be taken to effect changes in health care delivery andincrease value. From your perspective discuss the advantages valuehas on healthcare.
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