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43. Name and describe the steps to the Patient Education process. 44. Which of the steps above, do you feel is most important and explain your answer. 45. Explain the three main reason medical records are kept. 40. Create an open-ended question to obtain information about a patient’s chief complaint of a stomach ache. 41. When answering the telephone, what are the three most important things you want to do2 42. Namne all of the information needed to gather from the caller when taking a message.
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