medical office administration
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1. Julie Flynn, CMA, is responsible for scheduling patients in the busy cardiology practice where she works. The grid that Julie makes on the schedule to mark off times that the physician is unavailable to see patients in the office is called the: A) grid. B) matrix. C) modified wave method. D) triage. E) referral 2. Doug Richards, CMA, has to make an appointment for a patient to get an x-ray. When he contacts the radiology department, he should be prepared to provide the patient’s name, address, and telephone number. In addition, he should provide the facility with the following additional information: A) date and time of the appointment. B) physician’s home address and phone number. C) patient’s place of birth. D) reason for the x-ray. E) all of the above. 3. Scheduling more than one patient in one time slot is also known as: A) risky B) triage. C) double booking. D) wave scheduling. E) none of the above. 4. For communication to occur, name the three (3) elements that must be present: and
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