Question: 1. List Five Different Activities That You Must Perform First Thing In The Morning To Be Ready For The Patients. (5 Marks) 2. List Three Helpful Hints For Better Office Organization. (3 Marks) 3. With Regard To Your Workstation, What Should You Be Cautious About? Name Four. (4 Marks) 4. What Are Ten Points You Need To Consider Concerning The Waiting …

1. List five different activities that you must perform first thing in the morning to be ready for the patients. (5 marks) 2. List three helpful hints for better office organization. (3 marks) 3. With regard to your workstation, what should you be cautious about? Name four. (4 marks) 4. What are ten points you need to consider concerning the waiting room for the patients? (5 marks) 5. When choosing an appointment book, what must you consider? Name five. (5 marks) 6. Describe what a “matrix” is and state three reasons you need to establish one in the office. (4 marks) Bullet lis… Bullet Lis. 1 Bullet Lis… Paragraph Styles 13. List two things you should remember to do when a patient cancels or reschedules an appointment. (2 marks) 12 Ed 14. How would you handle the following situations in your medical office? (1 mark each; 6 marks total) 1. A new patient has telephoned and is very “pushy” about getting an appointment at a time when you have no space available and you have reached the maximum of 50 relative value points. 2. A new patient has arrived for his scheduled appointment, but the doctor has not yet arrived in the office and there are already two follow-up patients waiting. 3. You are very busy with medical billing, and a patient has arrived and is standing by your desk, wishing to speak to you about making an appointment. 4. An appointment time needs to be changed for one of your patients because the doctor will not be there at the previously scheduled time. You have been trying unsuccessfully for several days to contact your patient. 5. A new patient has made a mistake and arrived on the wrong date for his/her appointment. 6. Patients have complained that the magazines in the waiting room are all pre-2010. 7. When preparing the appointment book, what three items of information are needed? (3 marks) 8. Give four unique features of the “stream” format for scheduling appointments. (Different from other formats. (4 marks) 9. List six items of information you record in the appointment book when booking an appointment? (3 marks) 10. What does it mean by “catch-up time and when is the best time for catch-up time? (3 marks) 11. Why should you not book a new patient no later than 4:15? (1 mark) 12. If you are working for a male physician, who should you not book in the last time slot of the day? (1 mark) 13. List two things you should remember to do when a patient cancels or reschedules an appointment. (2 marks)