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1. Meticulous, careful 2. Having a courteous, conscientious, and respectful approach 3. To show consideration or appreciation for another person Word Pool customer characteristics internal customer external customer respect professionalism customer service detrimental conscientious integrity 4. Distinguishing traits 5. Adhering to ethical standards or right conduct standards 6. Harmful 7. People whom you deal with in the work environment 8. A person who purchases goods or services 9. Whatever we do for our customers to improve their experience at our healthcare facility 10. People you do business with who are “outside” of (ie, not employed by) the healthcare facility Group B 11. The ability to understand another’s perspective, experiences, or motivations 12. Being acutely sensitive to what is proper and appropriate when interacting with others 13. Using tact and sensitivity when interacting with others Word Pool sympathy responsible dignity empathy compassion diversity honest tactful diplomatic dependable 14. The inherent worth or state of being worthy of respect 15. Having a deep awareness of the suffering of another and the wish ml_ex1_8.pdf ml_ex1.7.pdf Group B 11. The ability to understand another’s perspective, experiences, or motivations 12. Being acutely sensitive to what is proper and appropriate when interacting with others 13. Using tact and sensitivity when interacting with others Word Pool sympathy responsible dignity empathy compassion diversity honest tactful diplomatic dependable 14. The inherent worth or state of being worthy of respect 15. Having a deep awareness of the suffering of another and the wish to ease it 16. The differences and similarities in identity, perspective, and of view among people 17. Feeling sorrow or concern for what the other person has gone through 18. Being trusted or depended upon 19. Trustworthy 20. To be sincere and upright
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