Question: 3. The Three Broad Goals Of The HCAHPS Survey Include (1) To Collect Consistent Data On Patients’ Per- Spectives Of Their Care That Allow For Comparison Between Hospitals, (2) To Publicly Report Survey Data In Order To Incentivize Hospitals To Improve Their Quality Of Care, And (3) To Enhance Accountability For Care Provided. A Department Director Was …

3. The three broad goals of the HCAHPS survey include (1) to collect consistent data on patients’ per- spectives of their care that allow for comparison between hospitals, (2) to publicly report survey data in order to incentivize hospitals to improve their quality of care, and (3) to enhance accountability for care provided. A department director was complaining about the time that it takes to review and ana- lyze the results of the HCAHPS survey, and the value to the organization. Construct a defense for how and why the organization can benefit from participating in the HCAHPS survey and what the organi- zation can learn from the results of the survey. 5. A healthcare organization is receiving complaints from patients about taste and temperature of the food provided to them. This issue is also being reflected in their survey data. The healthcare organiza- tion wants to address this issue. How would the healthcare organization resolve this issue?