Question: Hold Please – Medical Office Phone Skills & Dress Up Your Telephone Etiquette Watch The Video “Hold Please – Medical Office Phone Skills And Read Over “Dress Up Your Telephone Etiquette”. While You Are Watching And Reading Think About Your Own Phone Etiquette. For Your Lecture Assignment Answer The Following Question On A Word Document And Upload The …

Hold Please – Medical Office Phone Skills & Dress up your Telephone Etiquette Watch the video “Hold Please – Medical Office Phone Skills and read over “Dress up your Telephone Etiquette”. While you are watching and reading think about your own phone etiquette. For your lecture assignment answer the following question on a word document and upload the answers to blackboard? 1. What are three pet peeves mentioned in the reading or video? (3 pts) 2. Why is consent important when talking on the phone or leaving a message on voice mail? When do you collect this consent? (2pts) 3. What is the difference between a consent giving permission to who we may speak to” and an emergency consent?”- HINT: Your legal chapters might help you with this one. (2pts) 4. What 3 skills will you take from the video and/or reading that you can incorporate in your telephone skills and why? (5pts) You must have complete sentences. 1/2 pt deduction for grammatical errors. Hold Please – Medical Office Phone Skills & Dress up your Telephone Etiquette Attached Files: Dress up your telephone etiquette article.pdf A (148.473 KB) Hold Please – Medical Office Phone Skills User: n/a – Added: 11/26/14 Watch Video It is estimated that people spend several hours every year on hold waiting and waiting because the person on the other en has something more important to do than take care of them what kind of message does this send to your patients? Learn ho effectively navigate through this inevitable, unenviable telephone situation internet Liplome offic. Phone Scaccialenhan Eritto Holdalon