Jean is a nurse manager of a busy and understaffedmedical–surgical unit at a community hospital. Each month, shedevelops a carefully balanced schedule that ensures appropriatelevels of staffing for safe patient care. One of the nurses on theunit, Consuela, is originally from Mexico. Although she is anexcellent nurse, Consuela frequently arrives late to work, whichupsets Jean’s carefully constructed schedule.
- What cultural differences between Jean and Consuela regardingwork are causing friction in this case?
- If you were Jean, how would you work with Consuela to resolvethis issue?
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