Scenario: Loss of electrical supply affectingseveral inpatient units with only one of two backup generatorsoperational.

-Since electronic shortage, the Environmental Service departmentshould provide good quality cleaning services, by using thedisinfectant wipe, hospital detergent and detergent sanitize. andfollow quality management ( visual assessment, performanceobservation, satisfaction survey)

* Write a one-page quality management Plan for yourEnvironmental Services department. ( answer followingquestion)

a)   Describe the elements that should be included inthe Environmental Services quality management program.
b)   Explain the measures that should ensure that yourdepartment is providing quality service and a safe environment forpatients and staff.
c)   Identify quality indicators that you will measurethat should be included in an Environmental Services qualitymanagement program

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