When it comes to indicators, Norton and Kaplan use the term“Balanced Scorecard” because they felt several types of measuresrelated to the strategic objectives are necessary – not just oneindicator. What are the three general types of indicators theyrecommended to be included?
|
Nominal, Ordinal, and Ratio |
||
|
Voice of the Customer, Voice of the Process and StatisticalProcess Control |
||
|
Efficacy, Efficiency and Effectiveness |
||
|
Clinical, operational and customer-focused services |
While developing the Data Collection Plan, what are the twomajor issues that need to be addressed when building indicators anddeciding what type of data to collect?
|
Nominal and Interval |
||
|
Stratification and Sampling |
||
|
Random and Non-probability |
||
|
Aim and Operational Definition |
Three examples of Nonprobability Sampling are(1) Convenience (i.e. “Man on the street” interviewing), (2) Quotaand (3) Systematic Proportional Sampling.
True
False
When it comes to indicators, Norton and Kaplan use the term“Balanced Scorecard” because they felt several types of measuresrelated to the strategic objectives are necessary – not just oneindicator. What are the three general types of indicators theyrecommended to be included?
|
Nominal, Ordinal, and Ratio |
||
|
Voice of the Customer, Voice of the Process and StatisticalProcess Control |
||
|
Efficacy, Efficiency and Effectiveness |
||
|
Clinical, operational and customer-focused services |
