Your hospital received $4,000,000 in revenue this past year.Medicare withholds 2.6% of this amount ($) until the value-basedpurchasing scores are in. If the scores are good this year, thehospital will earn back this money. If scores are below thenational average, the hospital can lose this money. Twenty fivepercent (25%) of this score is based upon the Community Engagementpatient satisfaction score (HCAHPS). Last year’s patientsatisfaction scores (HCAHPS) in the following areas were below thenational average, which cost your hospital $398,000 in revenue. Thehospital director of Quality Improvement has asked you toparticipate in developing a nursing action plan for yourfacility.
Prepare a nursing action plan for improving one of the followingkey areas that:
1. Selects one key area of focus:
– Communication with nurses Communication with physicians
– Responsiveness of hospital staff
– Communication about medications
– Cleanliness and quietness
– Discharge information
– Care transition
2. Examines nursing actions to achieve optimal scores tocontribute to the hospital’s financial success.
3. Provides a list of recommended nursing actions to improve theselected key area.
4. Appraises references/resources for best practices to increasescore and enhance reimbursement.
5. Communicates the rationale for the nursing actions listed inthe action plan.
